Got questions?
Frequently Asked Questions
Everything you need to know about your order, jewelry care, and our policies — all in one place.
Orders are processed within 1–2 business days. U.S. orders typically arrive 2–5 business days after shipping; international orders typically arrive within 5–15 business days.
Yes. Free standard shipping on all U.S. orders over $50, and free worldwide shipping on international orders over $100. Rates for orders below these thresholds are calculated at checkout.
Yes. Once your order has shipped, you will receive a tracking number via email so you can monitor your package throughout its journey.
Yes, we ship worldwide. Available shipping options and estimated delivery times will be shown at checkout based on your location.
We accept returns within 30 days of delivery. Items must be unworn, unused, and in their original packaging.
Yes. We offer one exchange per order within 30 days of delivery. Email us first; once your original item is back with us unworn and in its original packaging, we ship the replacement. Return shipping is paid by the customer, and the replacement ships free within the U.S.
Contact our customer support team with your order number and reason for the request. We will provide detailed instructions for the return or exchange process.
Yes. All Rima Atalier jewelry is covered by a limited one-year warranty against manufacturing defects. If your item experiences a defect in materials or workmanship within one year of delivery, we will repair or replace it at no additional cost.
The warranty does not cover normal wear and tear, accidental damage, improper care, loss, theft, exposure to chemicals, or unauthorized modifications and repairs.
Our jewelry is crafted using carefully selected, high-quality materials designed for comfort and everyday wear. Full material details can be found on each product page.
With proper care, your jewelry is designed to maintain its beauty for years. To maximise its lifespan, avoid contact with water, perfumes, lotions, and harsh chemicals.
Store your jewelry in a dry place when not in use. We recommend keeping it in its original pouch or jewelry box and cleaning it gently with a soft cloth.
Yes. Every order is carefully packaged and ready for gifting. Select products may also include premium gift packaging options at checkout.
If your order has not yet been processed or shipped, we may be able to cancel or modify it. Please contact us as soon as possible after placing your order.
We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods available at checkout.
Our support team is happy to help. Email us at rima@rimaatalier.com — we typically respond within 1–2 business days.
Sign up for our emails to receive 10% off your first order with code WELCOME10. The first 1,000 orders placed with code WELCOME10 also include a complimentary surprise gift, chosen by us. One gift per customer, while supplies last. The gift has no cash value and cannot be exchanged.
